My money is on them telling you they will be there between the hours of 12 and 6 PM. You'll take off work, and at 6:45 PM, some guy will call you "lost" for the last 2 hours and has been looking for your house.

You are lucky. I used to have RR, but they moved out of Houston and now I have Comcast. Typical service call goes like this. On hold for 20 minutes after going through their voice mail system. Then you get a script kiddie. They know absolutely nothing about the service but they DO have a list of troubleshooting tips. The first thing they want you to do is to disconnect everything. For me that is a router and three computers.

Never mind that everything was working fine until it just decided to quit. Then turn off the modem and computer and restart. (BTW, cycling the modem may work, but if you have the phone service modem it has a battery in it that needs to be unplugged). Only then do they try to ping the modem. When they can't see it they MAY admit that the problem might be theirs.

Then they schedule service within 48 to 96 hours. I've had squirrels munching on the line and a bad connection every time it rained. The tech found the squirrel problem on the first trip, but it took 4 to get the rain problem fixed. Seems like every time they came out it wsn't raining so no problem

The one that really got me mad was when the tech? insisted that I disconect everything while I was trying to tell her that I could see the line lying in the middle of the road in front of my house. I got so mad that I agreed. Naturally, since there was no way they could get the modem to respond, I didn't do anything. Told her I would and to hang on while I crawled around. I waited ten minutes and then got back on the line and told her I was through. It took two days to get that one fixed.


I had some problems with Road Runner, but they did actually have real techs answering the phone. So if you have RR instead of Comcast, count your blessings.

AT&T told me the other day that I know more than any of their level 1 or 2 techs and that I should be elevated the moment I call. Wouldn't tell me how I'm supposed to get that to happen though. At least they recognize that it is true.

There's a flag on my Vonage account that does exactly that.

Since I call about hundreds of accounts (wow! thats not an exaggeration!), one would think I could get a special code or something.

I have TimeWarner/Roadrunner as well. I went through this. Is it (don't laugh) always around the same time everyday? It was with me. They said they could find nothing wrong. Then, after a week, I got a tech who said they were doing work and had been somewhere near-by.

I then told them to deduct it from my bill..ALL the down time. Which they did. I think that's why they don't want to tell you to begin with.

Good luck finding out whatever it is.